Terms and Conditions for Lost Packages

1. Scope of Responsibility

1.1. The shipping company assumes responsibility for packages from the point of acceptance until delivery, subject to these terms and conditions.
1.2. Responsibility excludes force majeure events, including but not limited to natural disasters, strikes, and government restrictions.

2. Definition of Lost Packages

2.1. A package is considered "lost" if it cannot be located or delivered within [XX] days after the expected delivery date.

3. Claim Process

3.1. The sender or recipient must notify the company of a lost package within 5 days of the expected delivery date.
3.2. Claims must be submitted in writing and include:

Shipping receipt or tracking number.
Description of the package contents and value.
Proof of value (e.g., receipts, invoices).

4. Investigation Process

4.1. The company will conduct an investigation upon receipt of the claim.
4.2. The investigation may take up to 21 business days, after which the company will notify the claimant of its findings.

5. Compensation for Lost Packages

5.1. Compensation for lost packages will be limited to:

The declared value of the package, or
The maximum liability outlined in the company's shipping policies, whichever is lower.
5.2. Compensation will not cover consequential or indirect damages, such as lost profits or emotional distress.

6. Insurance Options

6.1. Customers may purchase additional insurance to cover the full value of the package.
6.2. Without additional insurance, the company’s liability is limited as per Section 5.

7. Exclusions from Liability

The shipping company is not liable for lost packages under the following conditions:

Inadequate or improper packaging by the sender.
Prohibited items as outlined in the company’s prohibited items list.
Failure to declare high-value items.

8. Dispute Resolution

8.1. Any disputes regarding lost packages will be resolved through arbitration or mediation as outlined in the company's dispute resolution policy.
8.2. Claims must be filed within 1 month of the incident.

9. Amendments

1. Scope of Liability

1.1. The shipping company provides courier services for the transportation of goods, but does not assume liability for the contents or condition of the packages once they are accepted for shipment.
1.2. The sender and recipient acknowledge and agree that the company is not responsible for the contents of the package or any loss, damage, or theft that occurs during transportation or delivery, except as outlined in the compensation policies.
1.3. The company assumes no liability for any consequential, incidental, or indirect damages, including but not limited to loss of profits, data, or business.

2. Shipping at Your Own Risk

2.1. All shipments are made at the sender's or recipient's risk. The company does not guarantee the safety of the items being shipped.
2.2. The sender is solely responsible for the packaging and labeling of the shipment. Any failure to adequately package or label the shipment may result in damage or loss, for which the company shall not be held liable.

3. Insurance and Risk Mitigation

3.1. Customers are encouraged to purchase third-party insurance for the full value of the goods being shipped.
3.2. The company offers limited liability for lost or damaged packages, as described in Section 5, but this is not a substitute for purchasing separate insurance.

4. Exclusions from Liability

The company will not be held liable for the following: 4.1. Damage to or loss of items due to improper or insufficient packaging by the sender.
4.2. Items prohibited by law or the company's prohibited items list.
4.3. Any loss, damage, or delay caused by events beyond the company's control, including but not limited to natural disasters, strikes, and government regulations.
4.4. Loss of or damage to valuable, fragile, or perishable items unless separately insured.

5. Claims Process

5.1. Claims related to lost or damaged items must be submitted in writing within 7 days of the expected delivery date, and must include all required documentation as specified in Section 3.
5.2. The company reserves the right to refuse claims for items that were not adequately packed or declared at a value equal to or exceeding their actual worth.

6. Indemnification

The sender agrees to indemnify and hold the company harmless from any claims, damages, or losses arising out of the shipment of any goods, including but not limited to claims from third parties or governmental authorities.

The company reserves the right to amend these terms and conditions without prior notice.

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